Customer Service Representative

from Lagos | 1 April 2023

Customer Service Representative, 100 000 NGN (₦)

from Lagos | 1 April 2023, Sandra Buchis, №87795, views: 4
    Job Title: Customer services Representative
    Industry: Communication
    Company: Sian Global Services
    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
    Customer Service Representative Responsibilities:
    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    Responding promptly to customer inquiries.
    Communicating with customers through various channels.
    Acknowledging and resolving customer complaints.
    Knowing our products inside and out so that you can answer questions.
    Processing orders, forms, applications, and requests.
    Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
    Providing feedback on the efficiency of the customer service process.
    Managing a team of junior customer service representatives.
    Ensure customer satisfaction and provide professional customer support.
    Customer Service Representative Requirements:
    High school diploma, general education degree, or equivalent.
    Ability to stay calm when customers are stressed or upset.
    Comfortable using computers.
    Experience working with customer support.
    Interested candidate should send their cv to the Human Resource Department Email
    Only qualified Candidate will be contacted
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    Sandra Buchis
    23x xxx xxxxView contacts
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    Sandra Buchis
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    on the site from 1 April 2023
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    Price: 100 000 NGN (₦)
    Country: Nigeria
    City: Lagos
    Category: Jobs, Sales & Marketing
    Post id: 87795